Introduction

1. This privacy notice provides a detailed explanation of the many sorts of personal information we may collect about you when you interact with us. It also explains how we'll manage, keep, and safeguard the data.
2. Street Mobile wants you to fully understand your rights and how your data is handled, even though a lot of information is presented here.
3. Please read this document and any additional privacy policies we may issue for more information on how and why we collect and use your personal information. This privacy policy is designed to be an addition to the current policies, not to be a replacement for them.
4. When we change how we handle your personal data, we may update our privacy policies. To ensure that the data we provide to you is current and in compliance with applicable data protection legislation, we may, from time to time, amend this privacy policy. Online access to this Policy and any revisions to it is always available.

Personal Data Processing

1. In compliance with our Privacy Policy, Street Mobile gathers and uses your personal information to deliver the service to you. Street Mobile is in charge of and manages your personal data. In accordance with the data protection laws applicable to us, such as the UK GDPR and Data Protection Act 2018, Street Mobile is in charge of how your personal data is collected and used.
2. If you have any questions about this privacy notice, kindly contact our customer care team using the details below::
   Email: info@street-mobile.com
   Office Address: business@street-mobile.com

The Information We Gather About You

1. We refer to information about you as "personal data" throughout this policy. The different categories of personal data about you that we may gather, use, keep, and transfer are as follows:

   Identity Data: First Name, Last Name & Title

   Contact Data: Email address, Telephone number. Billing address, Delivery address.

   Transaction Data: Details regarding payments we've received from you and paid to you, as well as other details on the products and services you've bought from us.

   Financial Data: Bank account and credit card information. (If required)

   Profile Data: Your preferences, orders or purchases, remarks, and survey entries are all taken into consideration.

   Technical Information: Internet Protocol (IP) address, browser type and version, time zone and location, browser plug-in type and version, operating system and platform, and any other software or hardware on the devices you use to access this website.

   Usage Data: Information on how you use our website, services, and goods.

   Marketing & Communications Data: Your preferences for how you wish to be contacted for marketing purposes by our third parties and us.

2. Another sort of information we collect, use, and disseminate is aggregated data, such as statistical or demographic data. Aggregated data is not legally considered personal information even if it may be derived from personal information because it cannot be used to identify you directly or indirectly. As an illustration, we may aggregate your Usage Data to estimate the percentage of people that utilise a specific website feature. However, we recognise the combined information as personal information and will use it in accordance with this privacy notice if we combine or connect aggregated data with your personal information in a way that makes it possible to identify you directly or indirectly.
3. We don't gather any special categories of personal information about you (this includes details about your race or ethnicity, religious or philosophical beliefs, political opinions, trade union membership, information about your health and genetic and biometric data). Furthermore, we don't collect any information on criminal offences or convictions.
4. We might not be able to carry out the contract we have or are seeking to enter into with you if you refuse to disclose personal information when we request it of you, whether because the law demands it or because it is needed under the terms of a contract we have with you (for example, to provide you with goods or services).
5. Device Passcode: To completely inspect the device's operation both before and after each repair, we ask our clients for their devices' passcode information. No further password use or access to personal data is required for the functioning test. The passcode is automatically erased following each repair. Refusing to reveal your passcode might cause delays if any repairs need to be altered after the test, even though we won't be able to test your device once it has been repaired until you come back to pick it up.

How Do We Collect Your Personal Data?

1. We collect data from and about you via a range of methods, including direct interactions. By completing forms or getting in touch with us by mail, phone, email, or other means, you can provide us with information about your identity, contact information, and financial situation. This covers any personal data you voluntarily provide when you: :
   – Submit a request for our goods or services
   – Subscribe to our facilities
   – Ask to have marketing materials delivered to you
   – Participate in a contest, campaign, or survey
   – Provide us with feedback
   – Technologies or interactions are automated. When you interact with our website, we could automatically collect technical data about your computer or other device, your browsing patterns, and other behaviours. We collect your personal data through the use of cookies, server logs, and other similar technologies. Please read through the cookie section.
   – Sources are accessible publicly. As noted below, we may collect personal data about you from a range of public and third party sources, including:
   • Technical Information from analytic service providers like Google Analytics.
   • Contact, Financial and Transaction Data from Vend and Shopify, two companies that offer technical, payment, and shipping services.

Reasons for Using Your Personal Data

1. We will use your personal information only when it is legally permissible. Your personal information will be used most commonly in the following circumstances:
   • We're about to or have already encountered a circumstance where we need to contact you.
   • When it is necessary to preserve our legitimate interests (or those of a third party). Essentially, when it is in our best interests to run and manage our firm in order to give you with the finest service/product and the safest experience possible.
   • If we have to follow a legal or regulatory requirement.
   • We typically do not rely on consent as a legal reason for processing your personal data, with the exception of when we send you direct marketing messages through email or text message.

Your Rights Regarding Data Protection

You have particular rights under the GDPR and other data protection legislation that allow you to preserve control over your personal data. We want you to have no trouble exercising your rights. More information about your rights and how we work to protect them are provided below:

1. To complete your request, you must provide us with the following information:
   • Your Full Name
   • An overview of the data you want to get, as well as a date range Giving us a detailed description of your request will allow us to focus our searches on what you want and return to you more quickly, saving you time and effort.
   • The email address with which you made bookings or contacted us.
2. Data Access : If you make a request on someone else's behalf, you must provide us with evidence that they have authorised you to do so.
3. Data Rectification : Please notify us if you believe we have incorrect or incomplete information about you so that we can make the appropriate corrections. Contacting our customer service representatives will usually correct and update your information.
4. Objection: If we are processing your personal information on the basis of our (or a third party's) legitimate interests, and something about your situation compel you to object to processing because you believe it violates your basic rights and freedoms, you can do so. You may also object in situations when we are using your personal information for direct marketing.
5. Restriction :You have the right to seek a restriction on how your personal data is used. This provides you the choice to request that we cease processing your personal data in the following situations:
   • If you want us to check the correctness of the data.
   • If you don't want us to erase the data although our use of it isn't legal.
   • If you want the data to be kept by us even if we no longer require it because you need it to seek, support, or defend legal claims.
   • Despite your objections, we must assess first whether there is any legitimate overriding reason.
6. Withdrawing Consent: Whenever we are processing your personal data with your consent, you have the option to revoke it. However, the processing that was done before you withdrew your consent will still be valid. If you withdraw your consent, we might not be able to provide you with certain products or services. We will notify you when you withdraw your consent if this is the case.
7. Opting Out: You can ask us or third parties to stop sending you marketing messages by clicking the opt-out option included in any marketing communication we send you, or by contacting us at any time. If you opt not to receive these marketing communications, it will not have any impact on the personal information that you give us as a result of a service purchase, warranty registration, product/service experience, or other transactions.

Cookies

1. To improve our services, present you more relevant information, and track how people use our website, we could employ technology like cookies. Your web browser transfers cookies, which are alphanumeric identifiers, to your computer's hard disc whenever you visit one of our websites. This makes it possible for our systems to identify your browser and monitor any subsequent visits to our websites. The pages you visit will all include cookies.
2. Most browsers' "Help" menus will outline how to disable cookies entirely, have the browser notify you when a new cookie is received, and prevent new ones from being accepted. However, cookies allow you to fully utilise some of the most innovative and useful features on our websites. So, we strongly suggest keeping them on.
3. Your browser can be set up to warn you when websites access or set cookies, or you can choose to refuse all or certain browser cookies. Please be aware that if you disable or reject cookies, certain parts of our website could stop working or become unavailable.
4. In order to protect the security of all of your information while it is being communicated, Street Mobile employs the most latest SSL software, which encrypts the data you input. We take precautions to protect your personal information, but we cannot guarantee its absolute confidentiality. You disclose any information to our site at your own risk.
5. Street Mobile maintains physical, technological, and procedural safeguards in connection with the collection, archiving, and sharing of personally identifiable customer information.

Website Information

1. This Privacy Notice regulates your use of the Street Mobile website and any other privacy questions or concerns you might have if you choose to use it. Street Mobile's terms and conditions, including limitations on damages and the use of English law.
2. We sometimes alter our terms and conditions and/or privacy policy. Unless otherwise stated, the provisions of our current privacy policy apply to the information we have collected from you.
3. Our website may include links to third-party websites, plug-ins, and applications. If you click on those links or activate those connections, it's possible for third parties to compile or exchange information about you. We have no control over these third-party websites' privacy practises, and we bear no responsibility for them. When you leave our website, we suggest you to read the privacy policy of every other website you visit.

Contact Information

1. With regard to how we use your personal data, we pledge to make things simple for you and to be honest and straightforward with you. We constantly strive to be open and honest with our clients, but we recognise that this can occasionally be challenging. Please let us know if you have any questions or concerns about how we use your personal data and uphold your rights. We will respond to your inquiries and, if necessary, take the appropriate action to ensure that our actions align with our commitment and obligations.
2. Please get in touch with us if you have any questions or concerns regarding our website, our company, or our privacy policy so that we can try to address them.
   Email: info@streetmobile.co.uk
3. You have the right to file a complaint with a data protection authority if you remain dissatisfied with how we use your personal data and believe this violates data protection regulations. The Information Commissioner's Office is the appropriate regulatory body (ICO) in the UK. However, we would like the opportunity to address any concerns before you approach the ICO, so please get in touch with us first.